ISO 29990:2010

Learning services for non-formal education and training — Basic requirements for service providers


Lifelong learning is more in vogue than ever before. If learning services of a high standard are to be provided, then it is absolutely imperative that they cater to the needs of the customers and meet specific criteria recognized in the sector. As an extension of ISO 9001 with specific reference to the sector, the international standard applies to all learning service providers from primary school right through to university and all further education organizations.


ISO 29990 offers the basis for a relevant management system geared specifically to education and the continuous improvement of the management system, the processes and the services.

Target Groups

Educational establishments


3 years - there is an annual audit to ensure that standards are being maintained and a recertification audit after 3 years.


The ​pns certificate of conformity with ISO 29990 has international recognition.


ISO 29990 is compatible with ISO 9001 (quality management), with all other management system standards and with e​du.​
ISO 29990:2010 is an International Standard for providers of training and further training. It offers a certifiable and state of the art Standard according to ISO requirements for Management Systems. The Standard addresses – for the first time with international validity – all types of educational institutions.